Help & Support
1 error prohibited this ticket from being saved
There were problems with the following fields:
Contact Email
Subject
Description
×
Country
...
Hong Kong
Indonesia
Malaysia
Philippines
Singapore
Taiwan
Lubna
1SS Vendor
Production Ticket
Seller Category
...
Fashion - Apparel
Fashion - Shoes & Sports
Fashion - Luxury & Accessories
Non-Fashion - Home & Living / Lifestyle
Non-Fashion - Beauty
Shop Name
SHD Shipment Provider
...
NinjaVan
TA-Q-BIN
GDEX
SF Express
Kerry
Contact Reasons
...
Account Management::Contract & Commercial Terms
Account Management::Seller Center Profile Updates
Account Management::API Integration Request
Account Management::Requests & Feedback
Acquisition::New Seller Center Request
Acquisition::Account Termination
Acquisition::New Brand Request
Trender::Trender Unsubscription
Trender::Trender Disputes
Trender::Trender Subscription
ZALORA Production Service::New request
ZALORA Production Service::ZPS related disputes
ZALORA Production Service::ZPS updates
Finance::Payment Status
Finance::Account Statements Enquiry
Finance::Account Statements Disputes
Finance::Tax Invoice & Credit Note Enquiry
Marketing::Brand Banner
Marketing::Sales Campaign Disputes
Marketing::Sales Campaign & Promotions Enquiry
On-boarding::General Enquiry
On-boarding::Seller On-boarding Document Submission
On-boarding::Seller Go-live Enquiry
On-boarding::Login/User Issues
On-boarding::Account/Info Setups
On-boarding::Go Live/Verification
Incubation::Product Uploads
Incubation::Product Updates
Incubation::Product Rejections
Operations::Order Status Updates
Operations::Order Processing
Operations::Order Processing (CS)
Operations::Returns (WH)
Operations::System Error
Operations::Out Of Stock System Issue
Operations::Extra AWB
Operations::Proof of delivery
Operations::Courier Service Provider Feedback
Operations::Customer Address Verification
Operations::TW Order Chinese Name
Operation::Order Status Update (CS)
Operation::Order Status Update - Sync Issue
Operations::Direct Return to Seller Inquiry
Operations::Cancellations
Operations::Cancellation (CS)
Operations::Order QC Request (CS)
Operations::Pick-ups
Operations::Returns
Operations: Fraud
Operations: 3PL Lost Claim
Product Listings::Product Creation Issues
Product Listings::Product Quality Control
Product Listings::Product Sync Issues
Product Listings::Pricing Issue
FBZ :: Shipment Request
FBZ:: Return From Warehouse Request
FBZ:: Product Creation/Images/Content
FBZ:: Product Sync Issue
FBZ:: Product Quality
FBZ:: Order Status
FBZ:: Customer Returns
FBZ:: Stock Inquiries
FBZ:: Account Statement & Fees Inquiry
FBZ:: Store Inquiries
FBZ:: Onboarding - Market Extension
FBZ:: Onboarding - Brand Extension
FBZ:: Delisting - Full
FBZ:: Delisting - Brand/Market
FBZ:: Delisting - Switch of Business Model
Seller Integration:: (Internal) Expansion/Migration
Seller Integration:: (Internal) Incubation/Fixes
Seller Integration:: (Internal) Miscellaneous
Seller Supplies::Pouches, Return Labels & AWB Request
ZAP or GFG Ads Related
Seller Response
Spam
Others
SHD Contact Reasons L2
...
Missing Item
Defective Item
Wrong Item
Product Inquiry
Product Authenticity
Warranty Enquiry
Other Customer related Inquiry
Customer Phone
Ticket Form
...
Account Related Form
System Related Form
Order Related Form
Refund Related Form
Delivery Related Form
Returns Related Form
Product Related Form
Loyalty Related Form
Marketing Related Form
Stakeholder Related Form
1SS Form
Seller Helpdesk Form
Store Credit Form - MY
Store Credit Form - SG
Store Credit Form - HK
Store Credit Form - TW
Product Issue Form - TW
Product Issue Form - HK
Product Issue Form - SG
Product Issue Form - MY
Refund Method
...
Adyen_CreditCard
Cash On Delivery
Cybersource_CreditCard (OLD)
GooglePay_Adyen_CreditCard
Paypal
Wallet Credit
Adyen_CreditCard_GrabPay
Adyen_CreditCard_GrabPay_PostFull
Adyen_CreditCard_GrabPay_Install4
Ipay88 - Online Banking
Ipay88 - Boost
Ipay88 - Touch N Go
Ezypay
Rely Installment
Atome
Hoolah
Alipay HK
WeChat Pay HK
ShopeePay
Pace
Lubna - Ipay88
JKO Pay TW
LINE Pay TW
Razer - Online Banking
Razer - Touch N Go
PineLab Installment
DBS PayLah
DBS PayNow
Credit Card Installment 2c2p
Refund CR L1
...
Cashback request
Refund Status
Store Credit
Proof of Payment
Refund Price Discrepancy
Refund CR L2
...
Refund CR L3
...
Refund Amount
Bank Holder Name
Bank Account Number
Refund Method
...
Adyen_CreditCard
Cash On Delivery
Cybersource_CreditCard (OLD)
GooglePay_Adyen_CreditCard
Paypal
Wallet Credit
Adyen_CreditCard_GrabPay
Adyen_CreditCard_GrabPay_PostFull
Adyen_CreditCard_GrabPay_Install4
Ipay88 - Online Banking
Ipay88 - Boost
Ipay88 - Touch N Go
Ezypay
Rely Installment
Atome
Hoolah
Alipay HK
WeChat Pay HK
ShopeePay
Pace
Lubna - Ipay88
JKO Pay TW
LINE Pay TW
Razer - Online Banking
Razer - Touch N Go
PineLab Installment
DBS PayLah
DBS PayNow
Credit Card Installment 2c2p
MY Bank List
...
Affin Bank Berhad
Affin Islamic Bank Berhad
Agrobank Islamic
Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
Alliance Bank Malaysia Berhad
Alliance Islamic Bank Berhad
AmBank Berhad
AmIslamic Bank Berhad
Bank Islam Malaysia Berhad
Bank Kerjasama Rakyat Malaysia Berhad
Bank Muamalat Malaysia Berhad
Bank of America Malaysia Berhad
Bank of China (Malaysia) Berhad
Bank of Tokyo-Mitsubishi UFJ Malaysia Berhad
Bank Pertanian Malaysia Berhad
Bank Simpanan Nasional Berhad
BNP Paribas Malaysia Berhad
CIMB Bank Berhad
CIMB Islamic Bank Berhad
Citibank Berhad
Deutsche Bank (Malaysia) Berhad
Hong Leong Bank Berhad
Hong Leong Islamic Banking Berhad
HSBC Amanah Malaysia Berhad
HSBC Bank Malaysia Berhad
Industrial and Commercial Bank of China (Malaysia) Berhad
JPMorgan Chase Bank Berhad
Kuwait Finance House (Malaysia) Berhad
Maybank Berhad
Maybank Islamic Berhad
Mizuho Bank
OCBC Al-Amin Bank Berhad
OCBC Bank Malaysia Berhad
Public Bank Berhad
Public Islamic Bank Berhad
RHB Bank Berhad
RHB Islamic Bank Berhad
Standard Chartered Bank Malaysia Berhad
Standard Chartered Saadiq Berhad
Sumitomo Mitsui Banking Corporation
The Royal Bank of Scotland Berhad
United Overseas Bank Berhad
SG Bank List
...
BANK OF CHINA
CIMB BANK
CITIBANK
DBS BANK
DEUTSCHE BANK
HSBC
MAYBANK
OCBC
STANDARD CHARTERED BANK
UOB
POS Bank
HK Bank List 香港銀行列表
...
BANK OF COMMUNICATIONS CO. LTD. 交通银行 027
CHINA CITIC BANK INTERNATIONAL LTD 中信銀行 018
CHINA CONSTRUCTION BANK (ASIA) CORPORATION LTD 建設銀行 009
CHIYU BANKING CORPORATION LTD 集友銀行 039
CITIBANK (HONG KONG) LIMITED 花旗銀行 250
DAH SING BANK LTD 大新銀行 040
DBS BANK (HONG KONG) LTD 星展銀行 016
FUBON BANK (HONG KONG) LIMITED 富邦銀行 128
HANG SENG BANK LTD 恒生銀行 024
INDUSTRIAL AND COMMERCIAL BANK OF CHINA (ASIA) LTD 中國工商銀行 072
NANYANG COMMERCIAL BANK LTD 南洋商業銀行 043
OCBC WING HANG BANK LTD 華僑銀行 022
PUBLIC BANK (HONG KONG) LTD 大眾銀行 028
SHANGHAI COMMERCIAL BANK LTD 上海商業銀行 025
STANDARD CHARTERED BANK (HONG KONG) LTD 渣打銀行 003
TAI SANG BANK LTD 大生銀行 061
TAI YAU BANK LTD 大有銀行 038
THE BANK OF EAST ASIA LTD 東亞銀行 015
THE HONGKONG AND SHANGHAI BANKING CORPORATION LTD 滙豐銀行 004
WING LUNG BANK LTD 永隆銀行 020
BANK OF CHINA (HONG KONG) LTD 中國銀行 012/ 014/ 017/ 019/ 026/ 030/ 031/ 033/ 036/ 064/ 070/ 128/ 287/ 292/ 321/ 338/ 399/ 420
CHONG HING BANK LTD 創興銀行 041
TW Bank List 台灣銀行列表
...
台灣銀行 Bank of Taiwan 004
臺灣土地銀行 Land Bank of Taiwan 005
合作金庫商業銀行 Taiwan Cooperative Bank 006
第一商業銀行 First Commercial Bank 007
華南商業銀行 Hua Nan Commercial Bank 008
彰化商業銀行 Chang Hwa Commercial Bank 009
上海商業儲蓄銀行 The Shanghai Commercial & Savings Bank 011
台北富邦商業銀行 Taipei Fubon Commercial Bank Co. 012
國泰世華商業銀行 Cathay United Bank 013
高雄銀行 Bank of Kaohsiung 016
兆豐國際商業銀行 Mega International Commercial Bank 017
花旗(台灣)商業銀行 Citibank Taiwan Limited 021
澳盛(台灣)商業銀行 ANZ Bank (Taiwan) Limited 039
臺灣中小企業銀行 Taiwan Business Bank 050
渣打國際商業銀行 Standard Chartered Bank (Taiwan) 052
台中商業銀行 Taichung Commercial Bank 053
京城商業銀行 King's Town Bank 054
滙豐(台灣)商業銀行 HSBC Taiwan 081
瑞興商業銀行 Taipei Star Bank 101
華泰商業銀行 Hwatai Bank 102
臺灣新光商業銀行 Shin Kong Commercial Bank 103
陽信商業銀行 Sunny Bank 108
板信商業銀行 Bank of Panhsin 118
三信商業銀行 Cota Bank 147
聯邦商業銀行 Union Bank of Taiwan 803
遠東國際商業銀行 Far Eastern International Bank 805
元大商業銀行 Yuanta Commercial Bank 806
永豐商業銀行 Bank SinoPac Company Limited (不適於郵局) 807
玉山商業銀行 E.Sun Commercial Bank Ltd. 808
凱基商業銀行 KGI Bank 809
星展(台灣)商業銀行 DBS Bank (Taiwan) 810
台新國際商業銀行 Taishin International Bank 812
大眾商業銀行 Ta Chong (Public) Bank 814
日盛國際商業銀行 Jih Sun International Bank 815
安泰商業銀行 EnTie Commercial Bank 816
中國信託商業銀行 CTBC Bank Co. 822
中華郵政 Chung Hwa Post Co. 700
Bank Code
Branch Code
Branch Code 銀行分行編號/分行代碼
TW Billing Address 賬單地址
Bank Swift Code (For Macau) 银行国际代码 (澳門)
Product CR L1
...
Dangerous / Hazardous Goods Fulfillment
Gift Wrapping Service
Defective
Delivered Wrong Item
Item Availability / Out of Stock
Missing Items
Poor Packaging Concern
Poor Quality
Product Details
Product CR L2
...
Product CR L3
...
Item name/ SKU 商品名稱/ SKU
MY Bank List
...
Affin Bank Berhad
Affin Islamic Bank Berhad
Agrobank Islamic
Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
Alliance Bank Malaysia Berhad
Alliance Islamic Bank Berhad
AmBank Berhad
AmIslamic Bank Berhad
Bank Islam Malaysia Berhad
Bank Kerjasama Rakyat Malaysia Berhad
Bank Muamalat Malaysia Berhad
Bank of America Malaysia Berhad
Bank of China (Malaysia) Berhad
Bank of Tokyo-Mitsubishi UFJ Malaysia Berhad
Bank Pertanian Malaysia Berhad
Bank Simpanan Nasional Berhad
BNP Paribas Malaysia Berhad
CIMB Bank Berhad
CIMB Islamic Bank Berhad
Citibank Berhad
Deutsche Bank (Malaysia) Berhad
Hong Leong Bank Berhad
Hong Leong Islamic Banking Berhad
HSBC Amanah Malaysia Berhad
HSBC Bank Malaysia Berhad
Industrial and Commercial Bank of China (Malaysia) Berhad
JPMorgan Chase Bank Berhad
Kuwait Finance House (Malaysia) Berhad
Maybank Berhad
Maybank Islamic Berhad
Mizuho Bank
OCBC Al-Amin Bank Berhad
OCBC Bank Malaysia Berhad
Public Bank Berhad
Public Islamic Bank Berhad
RHB Bank Berhad
RHB Islamic Bank Berhad
Standard Chartered Bank Malaysia Berhad
Standard Chartered Saadiq Berhad
Sumitomo Mitsui Banking Corporation
The Royal Bank of Scotland Berhad
United Overseas Bank Berhad
Bank Holder Name
Bank Account Number
I confirm that all information given above is correct
Bank Holder Name
Bank Account Number
SG Bank List
...
BANK OF CHINA
CIMB BANK
CITIBANK
DBS BANK
DEUTSCHE BANK
HSBC
MAYBANK
OCBC
STANDARD CHARTERED BANK
UOB
POS Bank
Bank Code
Branch Code
I confirm that all information given above is correct
Bank Holder Name 收款人名稱/戶名
Bank Account Number 收款人銀行帳號/銀行帳號
HK Bank List 香港銀行列表
...
BANK OF COMMUNICATIONS CO. LTD. 交通银行 027
CHINA CITIC BANK INTERNATIONAL LTD 中信銀行 018
CHINA CONSTRUCTION BANK (ASIA) CORPORATION LTD 建設銀行 009
CHIYU BANKING CORPORATION LTD 集友銀行 039
CITIBANK (HONG KONG) LIMITED 花旗銀行 250
DAH SING BANK LTD 大新銀行 040
DBS BANK (HONG KONG) LTD 星展銀行 016
FUBON BANK (HONG KONG) LIMITED 富邦銀行 128
HANG SENG BANK LTD 恒生銀行 024
INDUSTRIAL AND COMMERCIAL BANK OF CHINA (ASIA) LTD 中國工商銀行 072
NANYANG COMMERCIAL BANK LTD 南洋商業銀行 043
OCBC WING HANG BANK LTD 華僑銀行 022
PUBLIC BANK (HONG KONG) LTD 大眾銀行 028
SHANGHAI COMMERCIAL BANK LTD 上海商業銀行 025
STANDARD CHARTERED BANK (HONG KONG) LTD 渣打銀行 003
TAI SANG BANK LTD 大生銀行 061
TAI YAU BANK LTD 大有銀行 038
THE BANK OF EAST ASIA LTD 東亞銀行 015
THE HONGKONG AND SHANGHAI BANKING CORPORATION LTD 滙豐銀行 004
WING LUNG BANK LTD 永隆銀行 020
BANK OF CHINA (HONG KONG) LTD 中國銀行 012/ 014/ 017/ 019/ 026/ 030/ 031/ 033/ 036/ 064/ 070/ 128/ 287/ 292/ 321/ 338/ 399/ 420
CHONG HING BANK LTD 創興銀行 041
Bank Code 銀行編號/銀行代碼
Branch Code 銀行分行編號/分行代碼
Bank Swift Code (For Macau) 银行国际代码 (澳門)
Bank Holder Name 收款人名稱/戶名
Bank Account Number 收款人銀行帳號/銀行帳號
TW Bank List 台灣銀行列表
...
台灣銀行 Bank of Taiwan 004
臺灣土地銀行 Land Bank of Taiwan 005
合作金庫商業銀行 Taiwan Cooperative Bank 006
第一商業銀行 First Commercial Bank 007
華南商業銀行 Hua Nan Commercial Bank 008
彰化商業銀行 Chang Hwa Commercial Bank 009
上海商業儲蓄銀行 The Shanghai Commercial & Savings Bank 011
台北富邦商業銀行 Taipei Fubon Commercial Bank Co. 012
國泰世華商業銀行 Cathay United Bank 013
高雄銀行 Bank of Kaohsiung 016
兆豐國際商業銀行 Mega International Commercial Bank 017
花旗(台灣)商業銀行 Citibank Taiwan Limited 021
澳盛(台灣)商業銀行 ANZ Bank (Taiwan) Limited 039
臺灣中小企業銀行 Taiwan Business Bank 050
渣打國際商業銀行 Standard Chartered Bank (Taiwan) 052
台中商業銀行 Taichung Commercial Bank 053
京城商業銀行 King's Town Bank 054
滙豐(台灣)商業銀行 HSBC Taiwan 081
瑞興商業銀行 Taipei Star Bank 101
華泰商業銀行 Hwatai Bank 102
臺灣新光商業銀行 Shin Kong Commercial Bank 103
陽信商業銀行 Sunny Bank 108
板信商業銀行 Bank of Panhsin 118
三信商業銀行 Cota Bank 147
聯邦商業銀行 Union Bank of Taiwan 803
遠東國際商業銀行 Far Eastern International Bank 805
元大商業銀行 Yuanta Commercial Bank 806
永豐商業銀行 Bank SinoPac Company Limited (不適於郵局) 807
玉山商業銀行 E.Sun Commercial Bank Ltd. 808
凱基商業銀行 KGI Bank 809
星展(台灣)商業銀行 DBS Bank (Taiwan) 810
台新國際商業銀行 Taishin International Bank 812
大眾商業銀行 Ta Chong (Public) Bank 814
日盛國際商業銀行 Jih Sun International Bank 815
安泰商業銀行 EnTie Commercial Bank 816
中國信託商業銀行 CTBC Bank Co. 822
中華郵政 Chung Hwa Post Co. 700
Bank Code 銀行編號/銀行代碼
Branch Code 銀行分行編號/分行代碼
TW Billing Address 賬單地址
Item name/ SKU 商品名稱/ SKU
Item name/ SKU 商品名稱/ SKU
Item name/ SKU 商品名稱/ SKU
Item name/ SKU 商品名稱/ SKU
Forethought Transcript