Seller General FAQ

General FAQ
Where can I find the terms and conditions of the partnership       You can find it within seller center under Your Profile. Just login Seller Center ->...
Fri, 26 May, 2023 at 9:10 AM
Order Processing & Fulfillment FAQ
1. Why hasn't the 3PL come to pickup the order? 3PLs have 2 business days to pickup from the date you processed the order to "Ready to Ship"....
Mon, 12 Jun, 2023 at 10:25 AM
Seller Ratings and Monthly KPI FAQ
1. What are the monthly KPIs and how are they measured? 2. What are the penalties for sellers that don't meet the monthly KPIs? 3. Can Sell...
Wed, 24 May, 2023 at 2:39 PM
Product Creation & Update FAQ
1. How do I check why my SKU was rejected? Go to Products -> Rejected (Local SC) or Poor Quality (GSC) and you'll be able to see the rejection messa...
Mon, 12 Jun, 2023 at 10:26 AM
Finance FAQ
1. Why is the discount fee and discount fee credit on Seller Center statement not reflected on tax invoice?  Effective 1st October 2021, seller funded disc...
Mon, 12 Jun, 2023 at 10:27 AM
Tax (General) FAQ
1. Must I have a business entity in an overseas country that I would like to sell to? No, you do not need to have a business entity in the overseas country...
Thu, 25 May, 2023 at 3:29 PM
Tax (SG) FAQ
1.  Is there GST (or a similar tax) in Singapore?  Yes, Singapore has a GST regime which is a broad-based consumption tax levied on the import of goods and...
Thu, 25 May, 2023 at 3:33 PM
Tax (MY) FAQ
1. Is there GST (or a similar tax) in Malaysia? Yes, Malaysia has its own Sales and Service Tax (“SST”) regime, which is slightly different from the usual ...
Thu, 25 May, 2023 at 3:39 PM
Tax (TW) FAQ
1. Is there GST (or a similar tax) in Taiwan?  Yes, Taiwan has a VAT regime which is a broad-based consumption tax levied on the import of goods and supply...
Thu, 25 May, 2023 at 3:42 PM
Tax (HK) FAQ
1. Is there GST (or a similar tax) in Hong Kong? There is no GST (or a similar tax) in Hong Kong. 2. Are there any taxes applicable if we sell into Hon...
Thu, 25 May, 2023 at 3:43 PM